June 30, 2018 @ 8:30 am – 4:30 pm
Rightfit Global
3rd Floor Professional Center
Ngong Road
KHS 6,500 plus VAT
Customer Service
+254 (0) 777 236517
Stepping into the corporate and dynamic world of Hospitality is both rewarding and challenging. Understanding the basics of service excellence across different cultures, languages, and environments is critical to delivering consistency sort by major guest service providers.
That’s why Rightfit is here to help and guide you every step of the way.
Having shaped the customer experience of world’s leading hospitality groups from Emirates Airlines, The Address, Vida Resorts, Fairmount Hotels, InterContinental Hotels Group to Emaar Hospitality Group, Rightfit’s Be My Guest program is based on fundamental elements of service excellence.
Rightfit’s Be My Guest is an essentials part of preparing yourself for an understanding service excellence.
It covers critical elements that improve your ability to understand the attributes of what makes a person successful in the highly dynamic and rewarding industry. Learn from Rightfit Hospitality experts what service excellence looks like and how to hone your hospitality skills to exceed the expectations of all you touch.
Starting with that welcoming smile and staff who lead from the front with a desire to make customers feel great, our experts will show, explain and teach you the lessons learned over two decades of experience.
About the Program
Rightfit’s Be My Guest program is offered as an Instructor lead one-day in-house training. The course will incorporate areas such as:
— Effective Communication in the service industry
— A Passion for Service Excellence
— Customer Excellence
— Exceeding expectations
Objective and Requirements:
This highly effective module is designed to equip you with skills that take you to the next level. Building effective communication skills will enable you to appreciate and understand the impact of communication in the Hospitality industry. Increasing your confidence and readiness to articulate to handle the most challenging service situation. Understanding the service culture and how to deliver and exceed the customer expectation.
This module is prerequisites to become a Rightfit Prequalified Candidate giving you access to some of the best jobs long before others. We call it the Rightfit Advantage.
On completion of the program, you will be awarded a RightFit Certificate Of Attendance. Your Rightfit status will be upgraded to that of a Prequalified Candidate.
Becoming a Rightfit Prequalified Candidate
Successful completion of the Be My Guest one-day program guarantees that you become a Rightfit Prequalified Candidate and is a prerequisite for being registered onto our database and for representation to one of our global high profile clients.
Rightfit Prequalified Candidates receive early notification of job assignments and automatically considered for job opportunities that their skills and experience makes them suitable for. It helps put you one step ahead!