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Intro:

Leadership isn’t defined by the job title. It’s about developing the perspective, skills and personal style to get results that matter.

Individual contributors — whether seasoned or just growing into their role — often lead project teams, serve as key role models in the organization, are influential team members and part of the future leadership pipeline.

Delivered by highly qualified international management executives, this interactive program helps participants identify and develop their own personal leadership brand that will enable them to work more effectively on project teams, succeed in larger, more complex assignments and meet strategic objectives.

Program Objectives

By the end of this program participants will have:

— An increased understanding of the essentials of effective leadership.
— A better understanding of their leadership strengths and weaknesses.
— Explored different approaches to leadership and reflected on their how to incorporate those ideas that work best for them.

Agenda

• Welcome and introduction to the day

• Leadership definition

  • What is leadership

  • Effective vs ineffective leadership

• Importance of context.

• Flexing your style to fit the person and situation.

• Management essentials (key building blocks of effective leadership).

• Understanding team dynamics

  • The team formation process

  • Assessing the individual team members.

• Habits of highly effective leaders.

• Action planning and next steps.

Learning Approach

This training course held in Nairobi, will give you the tools and confidence you need to prepare for your next career move. By the end of the course you will:

• All concepts are applicable across different industries and cultures.

• The learning is experiential – sharing of best practice concepts with the opportunity to apply to real scenarios.

• Participants can expect to walk away with an action plan in which they have incorporated the concepts most applicable to their own operating style.

Rightfit’s Internationally Based Management Facilitators

Rightfit’s facilitators are seasoned, internationally based management practitioners with 35 years or more of experience in executive leadership and business coaching.

They draw upon their professional accomplishments and career experiences to deliver personalized learning and valuable insights. You’ll find that our facilitators have published authors or popular speakers in their fields of expertise, and bring an enormous array of experience from a wide range of industries and sectors. They frequently serve as strategy consultants, managers, coaches, human performance improvement professionals, and business consultants.

Intro:

Stepping into the corporate and dynamic world of Hospitality is always exciting. Starting the next chapter of your life’s career journey can be daunting and overwhelming, particularly if it involves a dream of working abroad. That’s why Rightfit is here to help and guide you every step of the way.

Rightfit’s Getting Started Program – Set Yourself Up for Success is an essentials part of preparing yourself for success.

It covers critical elements that improves your ability to sell your skills and helps you understand the attributes of what makes a person successful in the highly dynamic and rewarding industry. Learn from Rightfit Hospitality experts what service excellence looks like and how to hone your hospitality skills to exceed the expectations of all you touch.

About the Program

RightFit’s Getting You Started program is offered as an Instructor lead two-day in-house training comprising of two modules. Be My Guest and Understanding Competency Based Selection. The course will incorporate areas such as:

— Effective Communication
— Understanding the basics of the Corporate Culture
— Living Aboard – Making this work for you
— A Passion for Service Excellence
— Customer Excellence
— Winning the interview

Objective and Requirements:

The two highly effective modules are designed to equip you with skills that take you to the next level. Building effective communication skills will enable you to appreciate and understand the impact of communication in the Hospitality industry. Increasing your confidence and readiness to articulate to your future employer the values and skills you bring to the organizations and its service culture will greatly improve your likelihood of winning the interview and realizing your career ambitions.

These two modules are prerequisites to becoming a Rightfit Prequalified Candidate giving you access to some of the best jobs long before others. We call it the Rightfit Advantage.
On completion of the two-day program, you will be awarded a RightFit Certificate Of Attendance. Your Rightfit status will be upgraded to that of a Prequalified Candidate.

Becoming a Rightfit Prequalified Candidate

Successful completion of the Set Yourself Up for Success one-day program guarantees that you become a Rightfit Prequalified Candidate and is a prerequisite for being registered onto our database and for representation to one of our global high profile clients.

Rightfit Prequalified Candidates receive early notification of job assignments and automatically considered for job opportunities that their skills and experience make them suitable for. It helps put you one step ahead!

Intro:

Stepping into the corporate and dynamic world of Hospitality is both rewarding and challenging. Understanding the basics of service excellence across different cultures, languages, and environments is critical to delivering consistency sort by major guest service providers.

That’s why Rightfit is here to help and guide you every step of the way.

Having shaped the customer experience of world’s leading hospitality groups from Emirates Airlines, The Address, Vida Resorts, Fairmount Hotels, InterContinental Hotels Group to Emaar Hospitality Group, Rightfit’s Be My Guest program is based on fundamental elements of service excellence.

Rightfit’s Be My Guest is an essentials part of preparing yourself for an understanding service excellence.

It covers critical elements that improve your ability to understand the attributes of what makes a person successful in the highly dynamic and rewarding industry. Learn from Rightfit Hospitality experts what service excellence looks like and how to hone your hospitality skills to exceed the expectations of all you touch.

Starting with that welcoming smile and staff who lead from the front with a desire to make customers feel great, our experts will show, explain and teach you the lessons learned over two decades of experience.

About the Program

Rightfit’s Be My Guest program is offered as an Instructor lead one-day in-house training. The course will incorporate areas such as:

— Effective Communication in the service industry
— A Passion for Service Excellence
— Customer Excellence
— Exceeding expectations

Objective and Requirements:

This highly effective module is designed to equip you with skills that take you to the next level. Building effective communication skills will enable you to appreciate and understand the impact of communication in the Hospitality industry. Increasing your confidence and readiness to articulate to handle the most challenging service situation. Understanding the service culture and how to deliver and exceed the customer expectation.

This module is prerequisites to become a Rightfit Prequalified Candidate giving you access to some of the best jobs long before others. We call it the Rightfit Advantage.

On completion of the program, you will be awarded a RightFit Certificate Of Attendance. Your Rightfit status will be upgraded to that of a Prequalified Candidate.

Becoming a Rightfit Prequalified Candidate

Successful completion of the Be My Guest one-day program guarantees that you become a Rightfit Prequalified Candidate and is a prerequisite for being registered onto our database and for representation to one of our global high profile clients.

Rightfit Prequalified Candidates receive early notification of job assignments and automatically considered for job opportunities that their skills and experience makes them suitable for. It helps put you one step ahead!

Intro:

Stepping into the corporate and dynamic world of Hospitality is always exciting. Starting the next chapter of your life’s career journey can be daunting and overwhelming, particularly if it involves a dream of working abroad. That’s why Rightfit is here to help and guide you every step of the way.

Rightfit’s Getting Started Program – Set Yourself Up for Success is an essentials part of preparing yourself for success.

It covers critical elements that improves your ability to sell your skills and helps you understand the attributes of what makes a person successful in the highly dynamic and rewarding industry. Learn from Rightfit Hospitality experts what service excellence looks like and how to hone your hospitality skills to exceed the expectations of all you touch.

About the Program

RightFit’s Getting You Started program is offered as an Instructor lead two-day in-house training comprising of two modules. Be My Guest and Understanding Competency Based Selection. The course will incorporate areas such as:

— Effective Communication
— Understanding the basics of the Corporate Culture
— Living Aboard – Making this work for you
— A Passion for Service Excellence
— Customer Excellence
— Winning the interview

Objective and Requirements:

The two highly effective modules are designed to equip you with skills that take you to the next level. Building effective communication skills will enable you to appreciate and understand the impact of communication in the Hospitality industry. Increasing your confidence and readiness to articulate to your future employer the values and skills you bring to the organizations and its service culture will greatly improve your likelihood of winning the interview and realizing your career ambitions.

These two modules are prerequisites to becoming a Rightfit Prequalified Candidate giving you access to some of the best jobs long before others. We call it the Rightfit Advantage.
On completion of the two-day program, you will be awarded a RightFit Certificate Of Attendance. Your Rightfit status will be upgraded to that of a Prequalified Candidate.

Becoming a Rightfit Prequalified Candidate

Successful completion of the Set Yourself Up for Success one-day program guarantees that you become a Rightfit Prequalified Candidate and is a prerequisite for being registered onto our database and for representation to one of our global high profile clients.

Rightfit Prequalified Candidates receive early notification of job assignments and automatically considered for job opportunities that their skills and experience make them suitable for. It helps put you one step ahead!

Intro:

Applying for a job is a skill everyone needs to harness, and in practice, that means getting your CV in shape and practicing your interview skills.

The purpose of this one-day course is to understand how to be the best possible candidate you can be for the job you want.

Over the day you will get to the bottom of what employers are looking for, learn how to create a winning CV and practice your interview style.

About the Program

This one-day course covers:

— What you want from your next job
— Discover what your employer is looking for
— Understand the purpose of a CV
— Target your CV for specific jobs
— What to include and what to leave out of your CV
— Write strong personal statements
— Importance of Social Media and your public profile
— Consider key interview questions
— Gather information and evidence to use in your answers
— Improving your body language
— Practice your interview techniques in a supportive and friendly environment
— How to ask for feedback
— A year of free support

We ask delegates to bring along their current CV with them to work on during the course. If you do not have a current CV don’t worry – we will prepare a new one with you on the course. Delegates can bring a laptop, iPad, or similar to work on if they prefer.

This training course takes place at the Rightfit’s Nairobi training suite.

Who is This Course For?

Our CV writing and interview skills training course is aimed at people who want to brush up their skills whether or not they are applying for a job now.

What Will This Course Help Me Do: Learning Outcomes?

This training course held in Nairobi will give you the tools and confidence you need to prepare for your next career move. By the end of the course you will:

— Understand the value of your experience when applying for a job
— Know how to read a job advert
— Know how to write a CV
— Understand the importance of social media and presenting yourself
— Be able to prepare effectively for interviews
— Understand how to present yourself best
— Be confident asking for feedback 

Intro:

Pursuing an international career in the corporate and dynamic world of hospitality is both rewarding and challenging. Understanding the basics of service excellence across different cultures, languages, and environments is critical to the delivering consistency sort by major guest service providers.

That’s why Rightfit is here to help and guide you every step of the way.

RightFit’s Work and Travel Culture program is designed to equip you with the skills and understanding you need to adjust to a fast-based and diverse international work environment. The course is led by international experts who have several decades of experience training staff to deliver excellence to world’s leading hospitality groups from The Address, Vida Resorts, Fairmont Hotels, InterContinental Hotels, Emaar Hospitality Group and leading international airlines.

Rightfit’s Work and Travel Culture program is an essential resource for preparing yourself to meet global standards of service excellence and leave a lasting impression wherever you go.

About the Program

RightFit’s Work and Travel Culture program is offered as an Instructor lead half-day in-house training. The course will incorporate areas such as:

— Understanding International Corporate Culture
— Essentials for Living Abroad
— Navigating Cultural Sensitivity and Cross-Cultural Workplaces
— Service Excellence in Dynamic International Environments
— Understanding the important elements of working abroad: Values, Morals, Ethics, Business Practices, Etiquette and Protocol
— Getting the Most from your Overseas Experience and Capitalising on the Opportunity and Lifestyle

Objective and Requirements:

This highly effective module is is designed to prepare you for a dynamic and successful global career internationally.

The program will help you learn how to cultivate a fundamental understanding of cultures, procedures and expectations in international service settings will prepare you to pursue a global career with our world-class employers.

It will increase your confidence and readiness to articulate to handle the most challenging service situation. The course helps you understand the service culture in an overseas country and how to deliver and exceed the customer expectation.

This module is prerequisites to become a Rightfit Prequalified Candidate giving you access to some of the best jobs long before others. We call it the Rightfit Advantage.

On completion of the program, you will be awarded a RightFit Certificate Of Attendance. Your Rightfit status will be upgraded to that of a Prequalified Candidate.

Intro:

Applying for a job is a skill everyone needs to harness, and in practice, that means getting your CV in shape and practicing your interview skills.

The purpose of this one-day course is to understand how to be the best possible candidate you can be for the job you want.

Over the day you will get to the bottom of what employers are looking for, learn how to create a winning CV and practice your interview style.

About the Program

This one-day course covers:

— What you want from your next job
— Discover what your employer is looking for
— Understand the purpose of a CV
— Target your CV for specific jobs
— What to include and what to leave out of your CV
— Write strong personal statements
— Importance of Social Media and your public profile
— Consider key interview questions
— Gather information and evidence to use in your answers
— Improving your body language
— Practice your interview techniques in a supportive and friendly environment
— How to ask for feedback
— A year of free support

We ask delegates to bring along their current CV with them to work on during the course. If you do not have a current CV don’t worry – we will prepare a new one with you on the course. Delegates can bring a laptop, iPad, or similar to work on if they prefer.

This training course takes place at the Rightfit’s Nairobi training suite.

Who is This Course For?

Our CV writing and interview skills training course is aimed at people who want to brush up their skills whether or not they are applying for a job now.

What Will This Course Help Me Do: Learning Outcomes?

This training course held in Nairobi will give you the tools and confidence you need to prepare for your next career move. By the end of the course you will:

— Understand the value of your experience when applying for a job
— Know how to read a job advert
— Know how to write a CV
— Understand the importance of social media and presenting yourself
— Be able to prepare effectively for interviews
— Understand how to present yourself best
— Be confident asking for feedback 

Intro:

Job interviews are an especially critical component of the recruitment process in the hospitality and service industries. From your greeting style to interpersonal skills, every single element of your interaction is essential to determine your ability to meet service excellence standards.

Rightfit’s Competency Behaviour-Based Interviewing program is specifically designed to help you master the interviewing by Hospitality Experts who bring over two decades of experience working with and training staff for leading international hospitality employers, including International Airlines and Hospitality employers, including The Address Hotel and Vida Hotels And Resorts.

The one-day course prepares candidates to aptly demonstrate their ability to meet service excellence standards that exceed expectations. Candidates are equipped to leave a lasting impression on their interviewers and pave their way for a successful and dynamic career in the industry.

About the Program

RightFit’s Competency Behaviour-Based Interviewing program is offered as an Instructor lead one-day in-house training. The course will incorporate areas such as:

— Understanding Competency and Behaviour-Based Training
— Effectively Demonstrating Competence and Expertise
— Practice Interview Questions
— Effective Communication Skills and Conversation Style
— Exceeding Expectations
— Winning the Interview

Objective and Requirements:

This highly effective module is designed to equip you with skills that take you to the next level.

This module is a prerequisite to becoming a Rightfit Prequalified Candidate giving you access to some of the best jobs long before others. We call it the Rightfit Advantage.

On completion of the program, you will be awarded a RightFit Certificate Of Attendance. Your Rightfit status will be upgraded to that of a Prequalified Candidate.

Intro:

Stepping into the corporate and dynamic world of business and service industry is both rewarding and challenging. Understanding the basics of service excellence across different cultures, languages, and environments is critical to delivering the consistency sort by major guest service providers.

That’s why Rightfit is here to help and guide you every step of the way.

Having shaped the customer experience of world’s leading hospitality groups from The Address, Vida Resorts, Fairmont Hotels, InterContinental Hotels, Emaar Hospitality Group and leading international airlines, Rightfit’s Effective Communication Skills program is based on fundamental elements of service excellence.

Rightfit’s Effective Communication Skills program is an essential resource for preparing yourself for an understanding service excellence.

It offers a critical foundation in cultivating communication skills that are essential for a dynamic career in the hospitality industry. Taught by RightFit experts, the course delivers the cornerstones of service excellence through effective communication that leaves a lasting impression wherever you go.

About the Program

Rightfit’s Effective Communication Skills program is offered as an Instructor lead half-day in-house training. The course will incorporate areas such as:

— Effective Communication in the hospitality and service industries
— Effective Interpersonal skills for business and service sectors
— The Right Attitude and Approach for all occasions
— Recognised different styles of communication and how to improve understanding and build rapport with others
— Reflected on different methods of communication when each is most suitable
— Appreciate the role of body language and voice tone in effective communication
— Communicate their message in an effective and engaging way for the recipient

Objective and Requirements:

This highly effective module is designed to equip you with skills that take you to the next level. By the end of this half-day communication training course, you will have built effective communication skills that will enable you to appreciate and understand the impact of communication in the hospitality and service industry.

The program will increase your confidence and readiness to articulate to handle the most challenging service situation and give you a better understanding the service culture and how to deliver and exceed the customer expectation.

This module is prerequisites to become a Rightfit Prequalified Candidate giving you access to some of the best jobs long before others. We call it the Rightfit Advantage.

On completion of the program, you will be awarded a RightFit Certificate Of Attendance. Your Rightfit status will be upgraded to that of a Prequalified Candidate.

Intro:

Pursuing an international career in the corporate and dynamic world of hospitality is both rewarding and challenging. Understanding the basics of service excellence across different cultures, languages, and environments is critical to the delivering consistency sort by major guest service providers.

That’s why Rightfit is here to help and guide you every step of the way.

RightFit’s Work and Travel Culture program is designed to equip you with the skills and understanding you need to adjust to a fast-based and diverse international work environment. The course is led by international experts who have several decades of experience training staff to deliver excellence to world’s leading hospitality groups from The Address, Vida Resorts, Fairmont Hotels, InterContinental Hotels, Emaar Hospitality Group and leading international airlines.

Rightfit’s Work and Travel Culture program is an essential resource for preparing yourself to meet global standards of service excellence and leave a lasting impression wherever you go.

About the Program

RightFit’s Work and Travel Culture program is offered as an Instructor lead half-day in-house training. The course will incorporate areas such as:

— Understanding International Corporate Culture
— Essentials for Living Abroad
— Navigating Cultural Sensitivity and Cross-Cultural Workplaces
— Service Excellence in Dynamic International Environments
— Understanding the important elements of working abroad: Values, Morals, Ethics, Business Practices, Etiquette and Protocol
— Getting the Most from your Overseas Experience and Capitalising on the Opportunity and Lifestyle

Objective and Requirements:

This highly effective module is is designed to prepare you for a dynamic and successful global career internationally.

The program will help you learn how to cultivate a fundamental understanding of cultures, procedures and expectations in international service settings will prepare you to pursue a global career with our world-class employers.

It will increase your confidence and readiness to articulate to handle the most challenging service situation. The course helps you understand the service culture in an overseas country and how to deliver and exceed the customer expectation.

This module is prerequisites to become a Rightfit Prequalified Candidate giving you access to some of the best jobs long before others. We call it the Rightfit Advantage.

On completion of the program, you will be awarded a RightFit Certificate Of Attendance. Your Rightfit status will be upgraded to that of a Prequalified Candidate.